Rearranging a customer–store representative dialogue

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• 8 sections of explanation, worked examples and diagrams
• 1 practice task with hints and worked answers
• A quiz that marks itself as you go
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Other lessons in this sub-strand

1. New words and phrases about online shopping
2. Defining shopping vocabulary with online and offline dictionaries
3. Word maps that connect words, meanings and examples
4. Summarising the key information from an advertisement
5. Listening to a comparison of items and completing a chart
6. Listening to step-by-step shopping instructions and retelling them
7. Rearranging a customer–store representative dialogue
8. Filling in a cloze text from listening; why details matter