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← 4.2 Airport Business Services

Consumer rights in airport operations

Aviation Technology · Grade 10 · about 40 minutes

The six rights a consumer has, where they come from, and what they mean in an airport.

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  • 6 sections of explanation, worked examples and diagrams
  • 1 practice task with hints and worked answers
  • A quiz that marks itself as you go
  • Your progress kept across every subject you take
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Other lessons in this sub-strand

  1. Airport business services
  2. Classifying airport business services
  3. Landside business services
  4. Airside business services
  5. Ground handling in detail
  6. Retail, food and duty free
  7. Air cargo services
  8. Aviation fuel supply
  9. Where an airport's money comes from
  10. Costs: fixed and variable
  11. Budgeting
  12. Profit, loss and break-even
  13. Saving and investing
  14. Borrowing and sources of finance
  15. Consumer rights in airport operations
  16. Delay, cancellation and denied boarding
  17. Lost, damaged and delayed baggage
  18. How to complain effectively
  19. ICAO and IATA
  20. KCAA and KAA