1.6 Listening for Information

• Listening for information in business settings
• Biased listening and the critical evaluation of spoken messages
• Listening comprehension of business dialogues
• Conversational skills in formal settings and registers
• Note-taking from talks, podcasts and interviews
• A mock question and answer session in a business setting

• identify the required information from spoken texts for comprehension
• apply different registers for communication in business settings
• recognise the role of registers in communication

“Why are speaking skills essential in conducting a business?”

“How can one achieve effective listening skills when dealing with a client?”

“What strategies can a business person employ to achieve effective communication?”

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1. Listening for information in business
   40 min · 1 practice tasks · quiz
   Learn what listening for information means in a business setting.
2. Formal and informal registers
   40 min · 1 practice tasks · quiz
   Choose between du and Sie and use a polite register in business.
3. Listening to a business dialogue
   40 min · 1 practice tasks · quiz
   Follow a customer dialogue and pick out the information asked for.
4. Taking notes while listening
   40 min · 1 practice tasks · quiz
   Use a note pattern to capture the key facts of a spoken text.
5. Biased listening
   40 min · 1 practice tasks · quiz
   Tell facts from opinions and listen without bias.
6. Conversational skills in formal settings
   40 min · 1 practice tasks · quiz
   Practise turn taking and polite talk in a formal conversation.
7. Role play: a business meeting
   40 min · 1 practice tasks · quiz
   Role play a formal meeting and follow its stages from greeting to decision.
8. Podcasts and interviews
   40 min · 1 practice tasks · quiz
   Listen to a podcast or interview and gather information with guide questions.
9. A mock question and answer session
   40 min · 1 practice tasks · quiz
   Take part in a mock interview and answer business questions politely.