4.3 ICT Support Services

• Meaning of ICT support services in agriculture and the household
• Weather forecast services
• Veterinary and extension services
• Supply services and market information
• Banking services
• Catering and cleaning services
• Accessing support services using ICT platforms
• Ethical and security considerations when using ICT

• describe support services that can be accessed through use of ICT
• access support services using ICT
• show responsibility in use of ICT in accessing support services

“How can we access support services using ICT?”

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1. What ICT support services are
   40 min · 1 practice tasks · quiz
   ICT tools (phone, radio, computer) access support services: weather, veterinary, extension, supply, market, banking, catering and cleaning, so you can decide with information.
2. Weather forecast services
   40 min · 1 practice tasks · quiz
   Access weather from Kenya Meteorological Department bulletins on radio, TV or KMD public channels. A forwarded panic is not a forecast.
3. Veterinary and extension services
   40 min · 1 practice tasks · quiz
   Access vet help through a known vet or county office. Extension is crop and animal advice from agricultural officers, radio programmes and trusted research or ministry information.
4. Supply services and market information
   40 min · 1 practice tasks · quiz
   Use ICT to find farm and household supplies and to compare market prices. Confirm stock, date and place; do not prepay a stranger shop.
5. Banking services through ICT
   40 min · 1 practice tasks · quiz
   Mobile money and bank channels pay for inputs and receive sales. Learners watch a demo; they never share PINs or send class money to a task.
6. Catering and cleaning services
   40 min · 1 practice tasks · quiz
   ICT also reaches household services: catering for an event and cleaning help. Verify the person; 3.1 kitchen hygiene still applies.
7. Access support services using ICT
   40 min · 1 practice tasks · quiz
   Practise the access path: need, tool, trusted source, record a fact, decide. Complete an access card for at least two of the eight services.
8. Ethical and secure use of ICT
   40 min · 1 practice tasks · quiz
   Integrity online: tell the truth, cite sources, no bullying, no unpaid photos of neighbours. Cyber security: PINs private, no unknown links, official apps, log out of shared phones.
9. Responsible use of ICT support
   40 min · 1 practice tasks · quiz
   Present a defended access: named service, trusted source, recorded fact, ethical and secure habits, and a farm or household decision.